Frequently asked questions
EHDBC15 Series (Homestead Crate)
No, there is not a divider included with the crate.
There is one, barrel style bolt latch included with the crate.
No, this crate does not have a tray included.
The spindles on the crate are iron tubes.
No, the door opening can only be on the left side of the front panel.
ECOFLEX®, wood plastic composite
EHHC400 Series (InnPlace Pet Crate)
Yes
Bars are spaced approximately 1.5” apart.
No
S/M- 1 lock L/XL- 2 locks
No
Stainless Steel Tubing
No
The S/M crates have the full length bars, the L/XL crates have the half panel with half-length bars.
Yes
ECOFLEX®, wood plastic composite
CSH400 Series (InnPlace Cushion)
Yes, the cover can be removed. It is hand wash & line dry only.
EHBB400 Series (Bunk Beds)
Yes, the covers can be removed from the cushion & the bolster. They are hand wash & line dry only.
EHHB300 Series (Buddy’s Daybed)
No, this item is sold separately from the cushion.
CSH300 Series (Buddy’s Cushion)
Yes, the cover can be removed for washing. Hand wash and line dry only.
EHHB400 Series (Manhattan Dog Bed)
Yes, the cushion is removable from the cushion and the bolster. Hand wash and line dry only.
EHNB600 Series (Nightstand Bed)
Yes, the cushion is removable from the cushion and the bolster. Hand wash & line dry only.
EHPD400 Series (Brea Pantry Diner)
The tilt out drawer holds approximately 25lbs of pet food.
Each bowl can hold 32 oz.
The top of the feeding drawer is 7.25" from the floor.
The top of this item can hold up to 50 lbs.
EHHF200 Series (Hi-Lo Feeder)
Each bowl holds 20 oz.
The top of this item is approximately 3.25” from the floor in the low position.
The top of this item is approximately 9.5” from the floor in the high position.
EHHF300S Series (Small Piedmont Diner)
Each bowl holds 20 oz.
The drawer Is 14.1” L x 6.3” W.
The top of this item is approx. 8” from the floor.
EHHF300XL Series (XL Piedmont Diner)
Each bowl holds 32 oz.
This item can hold approximately 20 lbs of pet food.
The top of this unit sits approximately 15.5" from the floor.
You can purchase replacement zipper bags from us directly by sending an e-mail to [email protected].
ECOH100 Series (Bunkhouse Dog House)
No, this doghouse does not contain any insulating materials. Due to the double wall construction, the dead air space between the inner & outer wall panels does provide a small amount of insulation.
ECOH200 Series (Rustic Lodge Dog House)
No, this doghouse does not contain any insulating materials. Due to the double wall construction, the dead air space between the inner & outer wall panels does provide a small amount of insulation.
ECOH700XL Series (ThermoCore Dog House)
Yes. This doghouse has mylar wrapped foam in the hollow channels of the panels.
EHLB801 Series (Std. LitterLoo®)
No, this unit cannot accommodate an automatic litterbox.
EHLB802 Series (Jmb LitterLoo®)
No, this unit cannot accommodate an automatic litterbox.
EHKLB12 Series (LitterLoo® Bench)
Approximately 6.5" from the floor
Yes, this unit was designed to accommodate automatic litterboxes.
Yes, this can be sat on. The tabletop can support up to 175 lbs as long at the divider is installed. Without the divider installed, it can support up to 45 lbs only.
EHKK600 Series (Kitty Klimber)
No, the bottom cube was not designed as a litterbox cabinet.
Each shelf can support up to 26 lbs.
Yes, we do carry replacement Sisal scratching pads.
ECTH350 Series (Feral Cat House)
No, this house does not contain any insulating materials. Due to the double wall construction, the dead air space between the inner & outer wall panels does provide a small amount of insulation.
EHKFC11 Series (Feral Cat Townhouse)
No, this house does not contain any insulating materials. Due to the double wall construction, the dead air space between the inner & outer wall panels does provide a small amount of insulation.
EHKK810 Series (Kitty Katio Pen)
There are 6 shelves included with this unit.
ECHK100B Series (Std Fontana Chicken Barn)
The roof on this unit does not hinge open.
You can remove the roof panels for access to the inside for cleaning, or you can clean the inside via the front opening and nesting box.
ECHK100P Series (Std Fontana Chicken Pen)
No, these pens do not connect to each other.
ECHK500B Series (Jmb Fontana Chicken Barn)
The roof on this unit does not hinge open.
You can remove the roof panels for access to the inside for cleaning.
ECHK500P Series (Jmb Fontana Pen)
No, these pens do not connect to each other.
ECHK600 Series (Sonoma Chicken Coop)
No, we do not carry pen extensions for this item.
ECHK700 Series (Hampton Chicken Coop)
No, we do not carry pen extensions for this item.
EFCGC14 Series (Garden Coop)
No, we do not carry pen extensions for this item.
EHRH005 Series (Jmb Park Avenue)
No, this unit does not have wheels.
EHRML17 Series (Mojave Reptile Lounge)
The 24" unit is approximately .75" D, the 36" unit is approximately 1.75" D, the 48" unit is approximately 2.5" D.
The 24" unit is equal to approximately 15 gallons, the 36" is equal to approximately 50 gallons, the 48" is equal to approximately 120 gallons.