Frequently asked questions
EHDBC15 Series (Homestead Crate)
Is there a divider included with this crate?
No, there is not a divider included with the crate.
Is there a lock on this crate? If so, how many?
There is one, barrel style bolt latch included with the crate.
Is there a tray included with this crate?
No, this crate does not have a tray included.
What are the bars made out of?
The spindles on the crate are iron tubes.
Can the door opening be switched?
No, the door opening can only be on the left side of the front panel.
What material is this crate made of?
ECOFLEX®, wood plastic composite
EHHC400 Series (InnPlace Pet Crate)
Can this crate be used without the door?
Yes
How much space is between the bars?
Bars are spaced approximately 1.5” apart.
Is there a divider included with this crate?
No.
How many locks are on the crate?
S/M- 1 lock L/XL- 2 locks
Is there a tray included with this crate?
No.
What are the bars made out of?
Stainless Steel Tubing
Can the door opening be switched?
No
Why are there 2 different doors pictured?
The S/M crates have the full length bars, the L/XL crates have the half panel with half-length bars.
Is the door supposed to open to the inside an the outside?
Yes
What material is this crate made of?
ECOFLEX®, wood plastic composite
CSH400 Series (InnPlace Cushion)
Is the cover removable for washing?
Yes, the cover can be removed. It is hand wash & line dry only.
EHBB400 Series (Bunk Beds)
Is the cover removable for washing?
Yes, the cover can be removed. It is hand wash & line dry only.
EHHB300 Series (Buddy’s Daybed)
Does this come with a cushion?
No, this item is sold separately from the cushion.
CSH300 Series (Buddy’s Cushion)
Is the cover removable?
Yes, the cover can be removed for washing. Hand wash and line dry only.
EHHB400 Series (Manhattan Dog Bed)
Is the cover for this cushion removable?
Yes, the cover is removable from the cushion and the bolster. Hand wash and line dry only.
EHNB600 Series (Nightstand Bed)
Is the cover for this cushion removable?
Yes, the cover is removable from the cushion and the bolster. Hand wash and line dry only.
EHPD400 Series (Brea Pantry Diner)
How much food does the tilt-out drawer hold?
The tilt out drawer holds approximately 25lbs of pet food.
How much food & water do the bowls hold?
Each bowl can hold 32 oz.
How high is the top of the feeding drawer from the floor?
The top of the feeding drawer is 7.25" from the floor.
How much weight will the top of this item hold?
The top of this item can hold up to 50 lbs.
EHHF200 Series (Hi-Lo Feeder)
How much food & water do the bowls hold?
Each bowl can hold 20 oz.
How high is the top from the floor in the low position?
The top of this item is approximately 3.25” from the floor in the low position.
How high is the top from the floor in the high position?
The top of this item is approximately 9.5” from the floor in the high position.
EHHF300S Series (Small Piedmont Diner)
How much food & water do the bowls hold?
Each bowl can hold 20 oz.
How big is the drawer?
The drawer Is 14.1” L x 6.3” W.
How far from the floor is the top of this item?
The top of this item is approx. 8” from the floor.
EHHF300XL Series (XL Piedmont Diner)
How much food and water do the bowls hold?
Each bowl holds 32 oz.
How much food can the storage hold?
This item can hold approximately 20 lbs of pet food.
How high is the top from the floor?
The top of this unit sits approximately 15.5" from the floor.
Where can I buy replacement zipper bags for this?
You can purchase replacement zipper bags from us directly by sending an e-mail to customerservice@newagepet.com.
ECOH100 Series (Bunkhouse Dog House)
Is this doghouse insulated?
No, this doghouse does not contain any insulating materials. Due to the double wall construction, the dead air space between the inner & outer wall panels does provide a small amount of insulation.
EHLB801 Series (Std. LitterLoo®)
Is this large enough for an automatic litterbox?
No, this unit cannot accommodate an automatic litterbox.
EHKLB12 Series (LitterLoo® Bench)
How far from the floor is the entry/exit opening?
Approximately 6.5" from the floor.
Is this large enough for an automatic litterbox?
Yes, this unit was designed to accommodate automatic litterboxes.
Can this be used as an actual bench?
Yes, this can be sat on. The tabletop can support up to 175 lbs as long at the divider is installed. Without the divider installed, it can support up to 45 lbs only.
EHKK600 Series (Kitty Klimber)
Can you put a litterbox in the bottom cube?
No, the bottom cube was not designed as a litterbox cabinet.
How much weight can the shelves support?
Each shelf can support up to 26 lbs.
Can I buy replacement scratchers for this?
Yes, we do carry replacement Sisal scratching pads.
ECTH350 Series (Feral Cat House)
Is this house insulated?
No, this house does not contain any insulating materials. Due to the double wall construction, the dead air space between the inner & outer wall panels does provide a small amount of insulation.
EHKFC11 Series (Feral Cat Townhouse)
Is this house insulated?
No, this house does not contain any insulating materials. Due to the double wall construction, the dead air space between the inner & outer wall panels does provide a small amount of insulation.
EHKK810 Series (Kitty Katio Pen)
How many shelves come with this?
There are 6 shelves included with this unit.
ECHK100B Series (Std Fontana Chicken Barn)
Is the roof hinged?
The roof on this unit does not hinge open.
How do you clean the inside?
You can remove the roof panels for access to the inside for cleaning, or you can clean the inside via the front opening and nesting box.
ECHK500P Series (Jmb Fontana Pen)
Can I connect more than one of these together to create a long run?
No, these pens do not connect to each other.
ECHK600 Series (Sonoma Chicken Coop)
Do you sell pen extensions for this coop?
No, we do not carry pen extensions for this item.
ECHK700 Series (Hampton Chicken Coop)
Do you sell pen extensions for this coop?
No, we do not carry pen extensions for this item.
EFCGC14 Series (Garden Coop)
Do you sell pen extensions for this coop?
No, we do not carry pen extensions for this item.
EHRH005 Series (Jmb Park Avenue)
Does this item have wheels?
No, this unit does not have wheels.
EHRML17 Series (Mojave Reptile Lounge)
How deep is the bottom of the unit?
The 24" unit is approximately .75" D, the 36" unit is approximately 1.75" D, the 48" unit is approximately 2.5" D.
What are the gallon equivalents for this unit?
The 24" unit is equal to approximately 15 gallons, the 36" is equal to approximately 50 gallons, the 48" is equal to approximately 120 gallons.
