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Whether you have a question about our products, need help with assembly or need to order a replacement part, our caring customer experience team is ready and waiting to assist.
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Frequently asked questions

CAN THE DOOR OPENING ON THE INNPLACE CRATE BE SWITCHED?

No, the door opening can only be on the left side of the front panel

THERE ARE TWO DIFFERENT DOORS PICTURED ON THE INNPLACE CRATE, HOW DO I KNOW WHICH DOOR I’LL RECEIVE?

The S/M crates have the full length bars, the L/XL crates have the half panel with half-length bars.

WHAT ARE THE BARS OF THE CRATES MADE OUT OF?

Stainless Steel Tubing

WHAT ARE THE GALLON EQUIVALENTS FOR THE MOJAVE REPTILE LOUNGE?

The 24" unit is equal to approximately 15 gallons, the 36" is equal to approximately 50 gallons, the 48" is equal to approximately 120 gallons.
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